Shipping policy

We deliver to

We deliver to an address of your choice within the European Union.

We deliver to the following EU countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Who delivers my order?

Delivery is handled by UPS or DHL.

You may also choose delivery to a UPS Access Point. Please bring valid identification when collecting your parcel, as it can only be handed over to you personally. Information on locations and opening hours can be found at: https://www.ups.com/dropoff

Shipping costs and free shipping thresholds

Shipping costs depend on the destination country and order value.
All applicable shipping costs are clearly displayed during checkout before the order is completed.

Germany:

  • €5 (free shipping for purchases above €150)

Other EU countries

  • Denmark, Belgium, Luxembourg, Netherlands, Czech Republic:
    €12 (free shipping for purchases above €150)

  • Finland, France, Sweden, Austria:
    €15 (free shipping for purchases above €150)

  • Greece, Ireland, Italy, Portugal, Spain, Croatia, Poland, Slovakia, Slovenia:
    €21 (free shipping for purchases above €400)

  • Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary:
    €30 (free shipping for purchases above €600)

  • Cyprus, Malta:
    €35 (free shipping for purchases above €800)

When can I expect delivery?

Delivery times depend on the destination country.

  • Germany & Austria: 2–4 business days

  • Other EU countries: typically 3–5 business days

Delivery times are estimates and may vary due to external factors such as carrier delays or peak periods.

Can I change my order or delivery address?

It is possible to change an order as long as it has not yet been packed.

Please contact our customer service as soon as possible at info@nordisk.eu. Once an order has been packed and prepared for shipment, we cannot guarantee that changes can be made.

I did not receive an order confirmation – what should I do?

Please check your spam or junk mail folder, as the confirmation email may have been filtered there.

If you still cannot find it, please contact us at info@nordisk.eu and we will resend your order confirmation.